Shipping Policy

We are committed to providing our customers quick delivery (delivery time is contingent upon product availability). You can calculate delivery price at checkout prior to placing the order. If you have any preferences, let us know using the comments section at checkout. Don't worry choosing the wrong delivery option, though, we will contact you within 24–48 hours after the order is placed to confirm and set up delivery.

Orders usually ship out and leave our warehouse within 1-2 days. Items that are not in stock take 1-2 weeks for us to order, special orders may take 4-6 weeks to order. Transit time to any destination in the US is 5-6 business days. If you have your furniture shipped to the address other than your billing address (the address where you receive your credit card statements), the shipping address must be on file with your credit card company. Before we ship such orders, we will contact your bank to confirm your information. Please make sure that your shipping address is on file with your credit card company.

Once we ship out your furniture, we will send you an e-mail with all the tracking details. You will be able to track your delivery online or contact the shipping company over the phone. When the furniture arrives at the local terminal, you will be contacted for an appointment by shipping company ahead of time so that you can plan your schedule accordingly. They will call you a day prior to the delivery to make an appointment. Please contact us if you for some reason have not received shipping information.

Curbside Delivery

Get your order delivered to your home. This service includes delivery of your items to the curb at the end of your driveway. This service does not include set up or assembly of the items or removal of the packaging materials. We will provide you with the shipping company details and your tracking information once it becomes available. The company will schedule a delivery timeframe with you when the shipment arrives at your local delivery terminal. Make sure that your driveway is accessible for a truck with a 48-foot trailer. You are required to meet the delivery truck in front of the house, and you are responsible for receiving the packages from the truck. So please make the necessary arrangements to have someone who will help you bring them inside. Please note that most freight companies only deliver on weekdays.

In-Home Delivery

Get your order delivered inside your house or apartment. This service includes in-home delivery to the room of your choice with one flight of stairs walk-up (up to 7 steps). Extra walk-up is charged at $25 per flight per item. This service does not include unpacking or assembly of the items. We will provide you with the delivery company details and your tracking information once it becomes available. The company will schedule a delivery timeframe when the shipment arrives at your local delivery terminal. They will contact you to confirm the timeframe at least one day in advance. On the delivery date, the drivers will contact you 30 minutes prior to the attempted delivery. Make sure that your driveway is accessible for a truck with a 48-foot trailer. Be sure an adult 18 or older is home to accept and sign for the delivery.

White Glove Delivery

White Glove service includes inside delivery to the room of your choice in your house/apartment and removal of the debris. This service does not include set up or assembly of the items and may require additional transit time. We will provide you with the delivery company details and your tracking information once it becomes available. The company will schedule a delivery timeframe with you when the shipment arrives at your local delivery terminal. Make sure that your driveway is accessible for a truck with a 48-foot trailer. Be sure an adult 18 or older is home to accept and sign for the delivery.

White Glove Delivery & Assembly

White Glove service includes inside delivery to the room of your choice in your house/apartment, up to 30-minute setup and removal of the debris. This service may require additional transit time. We will provide you with the delivery company details and your tracking information once it becomes available. The company will schedule a delivery timeframe with you when the shipment arrives at your local delivery terminal. Make sure that your driveway is accessible for a truck with a 48-foot trailer. Setup service is limited to 30 minutes, however, that's sufficient for most products we sell. We'll notify you in advance if your order requires additional assembly time. The delivery company will also remove any boxes or packaging your furniture arrives in. Be sure an adult 18 or older is home to accept and sign for the delivery.

Rural Areas and Territories

Deliveries made to rural and remote areas may be delayed as certain carriers go there only once or twice a month. Shipments to remote areas may be subject to a surcharge. Additional handling charges apply to island deliveries. Certain zip codes are not deliverable to via freight trucks. For Alaska, Hawaii, and the US Territories we offer a standard USPS shipping option. It is only available for smaller items. Free shipping offers are not available for orders shipped to these states and territories.

Damages

On the rare occurrence, items could be damaged in shipment. You MUST inspect the product and any packaging you see at the time of delivery. If there is any damage to either the product or the package, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply ensures that if there is any damage, it will be easy to take care of the problem.

If an item is received damaged, do not immediately refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice, then call or e-mail sales within 24 hours of receipt of the item. We will ask you to email us a couple of digital pictures showing the damage, and we will work with you to resolve all the issues.

We will file any damage claims necessary and get the necessary replacement parts sent out to you ASAP. You are responsible for saving the damaged items either until someone comes to pick them up or inspect the damage, at our discretion. If you refuse the item, you will be responsible for the return shipping and the shipping of any replacement items plus any cancellation fees as applicable.